Sony Online Entertainment Offering Free 'AllClear ID PLUS' Identity Theft Protection in the United States through Debix, Inc.

Update: August 6, 2011
The 60 day sign-up period for the identity protection program offered through Debix has ended. Please contact Debix directly if you have questions or concerns regarding your Debix service.


On Monday, May 2, Sony Online Entertainment (SOE) announced that it will provide complimentary enrollment in an identity theft protection program.

What follows are the details of this program for Station Account holders in the United States only. SOE and its sister Sony companies are actively investigating similar programs or other measures to support SOE customers in other countries or territories; more information on those programs or measures will be provided as they are implemented.

SOE has made arrangements with Debix, one of the industry's most reputable identity protection firms, to offer complimentary sign up to AllClear ID Plus. This service is available to Station Account holders in the United States for 12 months and commences upon sign up. Customers will have until July 31, 2011 to sign up.

AllClear ID Plus, powered by Debix includes:

  • Cyber monitoring and surveillance of the Internet to detect exposure of an AllClear ID Plus customer's personal information, including monitoring of criminal web sites and data recovered by law enforcement. If his/her personal information is found, the customer will be alerted by phone and/or email and will be provided advice and support regarding protective steps to take. The customer will also receive monthly identity status reports. Debix works with an alliance of cyber-crime experts from the government, academia and industry to provide these services.
  • Priority access to licensed private investigators and identity restoration specialists. If an AllClear ID Plus customer receives an alert, or otherwise suspects that he/she may be the victim of identity theft, the customer can speak directly, on a priority basis, with an on-staff licensed private investigator, who will conduct a comprehensive inquiry. In the case of an identity theft, the customer can work with an identity restoration specialist to restore his/her identity. The restoration specialist would contact creditors and others, and take necessary steps to restore the customer's identity.
  • A $1 million identity theft insurance policy per user to provide additional protection in the event that an AllClear ID Plus customer becomes a victim of identity theft. This insurance would provide financial relief of up to $1 million for covered identity restoration costs, legal defense expenses, and lost wages that occur within 12 months after the stolen identity event.

To sign up, you will need to retrieve your AllClear ID Plus code (if you have not yet reset your Station Account password, you will be prompted to do so before you can obtain the code), then visit Debix to redeem your code and sign up. Please note that codes are not expected to be available until sometime during the week of May 16th.