|What is SOE live?||
Formerly known as SOE Fan Faire, SOE Live, held at Planet Hollywood in Las Vegas from August 14-17, 2014, is a Sony Online Entertainment-sponsored event designed to allow players the chance not only to meet one another, but also many prominent SOE personalities. It's a great opportunity to meet the real people behind the online avatars and the game itself, as well as hear exciting announcements about current and future SOE games. Though attendees will have plenty of opportunity to mingle freely with one another and make new friends, they'll also have the chance to participate in a number of panel discussions and game-themed live events.
|What does SOE Live cost and what's included in my pass?||
We'll have a pass to suit most every need. Check out our Pricing Options for more details.
Friday, Saturday or Sunday Single-Day Pass:
Evening Pass $99 until 5/12/14, $109 until 7/1/14 and $119 until 8/17/14.
Kids Pass – Free for children 12 and younger! (kids must be accompanied by a registered adult at all times)
OPTIONAL UPGRADE - Brunch with the Dev Team: $59
NEW THIS YEAR! OPTIONAL UPGRADE – Reserve your own 12-seat table: $60
|I did not receive a confirmation email after I registered. Am I really registered?||
If you did not receive a confirmation email after you registered, your registration likely did not go through. Please contact the SOE Live Team to check on your registration status. Also, be sure that you have an active, current email address.
|When will my badge be mailed?||If you registered on or before May 12, 2014, we will send your badge to you in the mail on or around July 25, 2014. Please allow 3 to 7 business days for U.S. mail and 5 to 10 business days for international mail.|
|I did not receive my badge in the mail. What should I do?||
If you registered on or before May 12, 2014, and have not received your badge in the mail by August 1st, 2014, please email SOElive@soe.sony.com with your confirmation number so we can follow up. You can also check at the registration desk in the Mezzanine area after 2PM on Thursday, August 14th.
|What is the badge pick-up process and what are the registration hours?||
If you missed the early registration deadline of May 12, 2014 and did not receive your badge in the mail, badges will be available for pick-up onsite in the Mezzanine area of Planet Hollywood beginning at 2PM on Thursday, August 14th. Make sure to bring your registration confirmation (which will be emailed to you after you register online) and photo ID.
|Can children attend this event?||
Children can attend this event, but an adult must accompany all minors. Children 12 and younger can attend for free, but will still need to be registered with a badge. The cost for children older than 12 is the same as for adults. Please note that certain events and parts of the casino are age-restricted. Again, adults must accompany minors at all times.
|My spouse and I both play SOE games. Should we list one of us as a guest?||No. A guest is someone that does not play or have a subscription to any of the SOE online games. Each player should register individually to get his or her personalized Badge.|
|My spouse does not play SOE games but wants to come with me. What is the fee for someone that does not play?||
The fees are the same for players and non-players alike. Attendees who want to experience all that SOE Live has to offer can register for a Premium Pass and/or upgrades, whether or not they currently play SOE games. Or, non-players may wish to just tag along for the evening events, in which case they can buy an Evening pass. If you are bringing a significant other who does not play SOE games, you will have the option to register him/her as a guest during the online registration process.
|What about my hotel accommodations?||You are responsible for making your own hotel and travel arrangements. We have arranged special accommodations with the hotel hosting our event, and you may wish to take advantage of these special rates! The SOE rates at Planet Hollywood Resort and Casino in Las Vegas are as follows, and include resort fees and complimentary internet fees!*:
*Rates shown do not include applicable taxes. Subject to availability. Complimentary Standard In-Room internet wireless connection limited to one device per connection (non-transferable) over the dates of August 11-19, 2014.
|What if I need to cancel my registration? Can I get a refund?||
You can cancel your registration and receive a refund until 11:59 PM on August 1st, 2014. To cancel your registration, you can log into the registration website (link should be provided in your confirmation email or you can click the “register now” button on the SOE Live website) and follow the instructions to cancel your registration and get a refund. Once you have canceled your registration, your refund will be credited to the credit or debit card you used during the initial purchase. Please allow 5 to 7 business days for your refund to be posted to your account.
|What about my complimentary event t-shirt?||
NEW THIS YEAR, J!NX will be designing and printing the annual SOE Live t-shirt. All registered SOE Live attendees with current registrations at the time of mailing will be entitled to a complimentary event t-shirt (one complimentary shirt per customer). Once you are confirmed registered, SOE Live Admin will send you a redemption code via email with instructions on how to order the shirt via the J!NX.com website. Orders must be received by J!NX no later than 11:59 PM on Tuesday, July 1, 2014, in order for the shirt to be placed in the mail. Customers who do not order their shirts by this time will be able to pick up their shirts onsite after 2PM on Thursday, August 14th. If you placed your order on or before the July 1st deadline, J!NX will mail your shirt to you between July 14, 2014 and July 25, 2014. Please allow up to two weeks for your shirt to arrive in the mail.
PLEASE NOTE: If you cancel your SOE Live registration after your complimentary shirt has been mailed, the price of the t-shirt plus shipping ($11.50 USD) will be deducted from your total refund amount. If you wish to be refunded for your entire purchase prices, please mail the t-shirt back to:
Sony Online Entertainment
Once we have received your t-shirt, we will refund the balance of your order. Reminder, no refunds will be issued after August 1, 2014.
|I am a Guide. Do I register under my Guide name or my player name?||Please contact firstname.lastname@example.org for Guide instructions.|
|Can I wear a costume to SOE Live?||
Of course you can wear a costume! In fact, we encourage it. Unfortunately, the hotel does not allow weapons (steel, wood, or any other simulated weapon that may pose a danger to yourself or someone else) in any public area. If you are found with a dangerous weapon in your possession in a public area, you will be asked to return the item to your room immediately. If you still have questions, please email the SOE Live Team at email@example.com
|Is there a Costume Contest this year?||
Yes! The annual Costume Contest is back, and this year we're anticipating the entries to be better than ever! It's time to show off your version of your favorite SOE game character. We invite you to come to SOE Live dressed as an NPC or as a character all your own.
Check the site for more details as we get closer to the event. With past entries that included animatronics, hand-tooled armor, and meticulous stitching, we can't wait to see what you will come up with this year! Get out your sewing machines, glue guns, or soldering irons, and start working on your submission now. Spandex, chainmail or MAX suits, we want to see your creations!
|What is the “Evening Celebration”?||
Every year we like to treat you to a social event where you can relax and enjoy drinks and music with your friends! This is what the “Evening Celebration” is all about. Premium and Evening pass holders are invited to enjoy an open hosted bar and dancing from 8PM to Midnight. Three drink tickets per person for Premium and Evening Pass holders that are 21 and older with valid ID. Location to be announced.
|Will food and beverages be served during the event?||
Food and beverages will be served at certain events for Premium and/or Evening pass holders:
For the remainder of the time, attendees are responsible for getting their own food and drinks. There will be cash bars available in the Mezzanine during exhibit hours, and cash bars will also be available in the Celebrity Ballroom during the Kick Off Reception and Grand Banquet. If you choose to purchase more drinks at the Evening Celebration after your drink tickets have been used, cash bars will be available as well.
|Will attendees receive in-game items this year?||
Of course! Anyone who registers for a badge will receive an in-game item for their registered games:
PlanetSide 2 SOE Live Bundle - Includes 5 items:
|I already registered for a Day or Evening Pass, but I've decided I want to upgrade to a Premium Pass. What do I do?||
Online, any time before August 1, 2014: Go back to the Cvent website (link should be provided in your confirmation email or you can click the “register now” button on the SOE Live website, and click on the “Already Registered?” link in the top navigation bar or at the bottom of the page. From there, you'll be prompted to enter your email address and confirmation number (provided in your confirmation email). Once you are into your registration details, you'll need to cancel your existing pass and purchase the new pass at the current price (you will be refunded 100% of the original purchase price and then billed for the new pass at the current pass price as a separate transaction). If you have any questions or problems, please contact firstname.lastname@example.org.
In-person on or after August 14th, 2014 at 2PM: Bring your confirmation email to the walk-in registration desk and let them know you'd like to upgrade. They will collect the difference in registration price at that time.
|I already registered for my badge, but I need to make a change to my registration. What do I do?||
Online, any time before August 14, 2014: Go back to the Cvent website (link should be provided in your confirmation email or you can click the “register now” button on the SOE Live website, and click on the “Already Registered?” link in the top navigation bar or at the bottom of the page. From there, you'll be prompted to enter your email address and confirmation number (provided in your confirmation email). Once you are into your registration details, you'll be able to make certain changes. If you have any questions or problems, please contact email@example.com.
In-person on or after August 15, 2014 at 2PM: Bring your confirmation email to the walk-in registration desk and let them know you'd like to make changes to your pass. They will walk you through the rest of the steps.